If Your Lending Strategy Is Costing Quality Customers, You’re Doing It Wrong

This post was originally featured on CEO.com The financial industry is in flux. Until recently, getting a loan was highly difficult for people with less-than-stellar credit. Traditional products are designed for borrowers with 700-plus credit ratings. It’s a standard that penalizes the 56 percent of Americans who have subprime scores and completely excludes the 45 million… More If Your Lending Strategy Is Costing Quality Customers, You’re Doing It Wrong

6 Ways to Harness Local Talent for Your Startup

This post was originally featured on Noobpreneur.com and was co-authored with the lovely Kelsey Martin, Bristlecone’s director of people and culture. It’s a common assumption in startups these days: In order to find good talent, you have to look toward Silicon Valley or New York, even if you’re based in mid-America. The thought goes that if… More 6 Ways to Harness Local Talent for Your Startup

Put the Transactional Service Approach to Rest — Celebrate Your Customers

This blog was originally posted on Startups.co If your customers were to make a list of all the ways they’d like to spend their evenings, how many things would they list before they got to “calling a customer service department with a complaint?” A million? And when they do call, which experience do you think… More Put the Transactional Service Approach to Rest — Celebrate Your Customers

Humble Marketing

There are those who talk, and talk some more…and there are those who listen. The marketers who listen to what their customers have to say and put their own thoughts and opinions aside- are the most effective. Humble marketers are the best marketers. It’s Not All About Storytelling. It’s About Listening. As a marketer, my… More Humble Marketing

Come Join The Discovery for Chemistry of the Cocktail

Discovery Overload: A term coined by the staff of the museum to describe the reaction that occurs when a child finally reaches the top of the ramp to enter The Discovery Museum and first lays eyes on the all the attractions. The Cloud Climber is the first challenge to be witnessed, and conquered. The buzz… More Come Join The Discovery for Chemistry of the Cocktail