6 Ways to Fuel Your Innovation w/ Customer Insight

This post was originally featured on Startup Grind We’ve all heard the saying “Don’t let the perfect be the enemy of the good.” But most startups haven’t learned that lesson — and it shows in their output. Small businesses invest far too much time and money perfecting their initial products or services. They spend months … More 6 Ways to Fuel Your Innovation w/ Customer Insight

Put the Transactional Service Approach to Rest — Celebrate Your Customers

This blog was originally posted on Startups.co If your customers were to make a list of all the ways they’d like to spend their evenings, how many things would they list before they got to “calling a customer service department with a complaint?” A million? And when they do call, which experience do you think … More Put the Transactional Service Approach to Rest — Celebrate Your Customers