Put the Transactional Service Approach to Rest — Celebrate Your Customers

This blog was originally posted on Startups.co If your customers were to make a list of all the ways they’d like to spend their evenings, how many things would they list before they got to “calling a customer service department with a complaint?” A million? And when they do call, which experience do you think … More Put the Transactional Service Approach to Rest — Celebrate Your Customers

Grand Sierra Resort Excels in Customer Service via Twitter

One night one of my friends tweeted to me and said “Hey Kristin, you should interview the @grandsierra because they do an excellent job with their social media.” Before I could even respond, Ian and I already had a response from Grand Sierra thanking us for the compliment! So of course, I headed to Grand … More Grand Sierra Resort Excels in Customer Service via Twitter

Leveraging Social Media to Display Your Community

A Facebook page for your business should be viewed as a window into your company’s soul. Now-a-days, when people Google your business (or even just YOU… creepy…) they will select your Facebook page over your website. Why? When individuals view Facebook pages, they are viewing actual human interaction, feelings, personality, professionalism, customer service and all! … More Leveraging Social Media to Display Your Community